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Appendix B: Troubleshooting
FAQ -- Frequently Asked Questions and their answers
► Nothing appears on the display when the WorldRadio switched on.
Ans:
If the power is unavailable, check that the WorldRadio power cable is properly connected and that the power
is switched on.
If WorldRadio is not known to the network, check that the MAC address for the WorldRadio has been entered
correctly in the wireless network's MAC Access Control. Turn off the WorldRadio and turn it on again by
unplugging and then plugging the power mains.
If Internet is unavailable, check that the Internet access point / router has an active connection to the Internet
or not.
► Cannot find an Internet Radio station (message displayed: Connection Down).
Ans:
If Internet connectivity is lost, check your internet access (e.g. by opening a browser and refreshing the page).
If WorldRadio is not known to the network, check that the MAC address for the WorldRadio has been entered
correctly in the wireless network’s MAC Access Control. Turn off the WorldRadio and turn it on again by
unplugging then plugging the power mains.
If Internet is unavailable, check that the Internet access point has an active connection to the Internet.
If the wireless network is incorrectly configured, open the WorldRadio PC Utility and select the WorldRadio
that has the problem. Click the Profiles button and check that the active profile is correctly configured for your
network. Turn on the WorldRadio and ensure that the correct profile has been selected.
► Cannot connect to an Internet Radio station after pressing “Tune” and an error is displayed.
Ans:
You are connected to a station that is running, but it is not currently broadcasting any music. Try again later or
choose another station.
If the buffer is full (everything else seems normal), wait a few seconds until the buffer clears. If the problem
persists, turn off the WorldRadio and turn it on again by unplugging and then plugging the power mains.
If the station is not up, try looking up the station’s Web site to see if there are any changes. Try a different
Internet Radio station.
There is a VPN (Virtual Private Network) running on your Router. Disable the VPN while running the
WorldRadio. Warning: this may adversely affect other programs and data - proceed with caution.
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